Businesses are starting to pursue automation strategies to get work done effectively at optimized costs, resources, efforts, and time. With automation efforts powered by digital transformation and disruptive technologies like Robotic Process Automation (RPA) and Artificial Intelligence (AI), businesses are experiencing a model shift and shedding their legacy practices to make business processes proactive, intelligent, and effective. The scope of AI's transformative abilities in automation extends to a broad spectrum of business applications and industries.
Business leaders expect Human Resource departments to become more active and hold a strategic role in businesses. HR teams are often bogged down with mundane and repetitive tasks, which consumes more than 50 percent of their time. This is where HR Automation comes in. But it's not easy to implement successful HR Automation while maintaining a human approach. The abilities of AI can elevate automated functions while delivering a better experience. Research by Deloitte reveals that 33% of HR teams are using some form of AI. The following are just a few ways AI automation solutions transform HR.
In the era of consumerization, most companies consider their customer satisfaction as a top priority over employee satisfaction. These companies spend tons of money on innovative ways to improve the customer experience. But as of late, companies are beginning to realize that the workforce is the key competitive edge of any company, and they started investing in workplace technology and office automation solutions. With a workforce that's spread across different geographies, ensuring workforce efficiency is a challenge. Artificial Intelligence is a key enabler to ensure an intelligent workplace strategy that increases workplace satisfaction.
Figure: AI Automation Solutions Effect on Workforce
AI applications that replace human jobs is a prevailing myth, as AI is mostly used to assist humans by taking over repetitive tasks so humans can focus more on strategic business initiatives. Here are ways AI improves office automation and workforce strategy.
Forbes research states that 79 percent of experts believe that AI has a high impact on workflows and tools. For example, in order to understand a project or a business process status, managers need to frequently check portals and dashboards instead of concentrating on strategic tasks. To track continuous development, a chatbot trained by AI can automate the process of tracking statuses and notify management of any updates if there is a change in the state of work or process.
As part of issue resolution (IT or project), employees often raise tickets and get confused about categorizing, prioritizing, and assigning tickets. Manually managing the entire service process is time consuming and requires training. Instead, AI Intelligent Automation can automate the issue resolution process without having employees worrying about the manual routing process. The automation process uses AI-driven Natural Language Understanding (NLU) applications to identify the types of issues based on keywords, then intelligently understands the issue and assigns accordingly.
AI adoption is undoubtedly a game-changer for businesses, but before the adoption of AI automation begins, businesses must consider these points as part of the preparation process.