ServiceNow’s latest San Diego release brings with it a host of upgrades and new features. The highlights in this blog provide a high-level overview of enhancements in the App Engine, Automation Engine, Now Platform, Now Mobile, Platform Security and Financial Services Operations.

App Engine

The Now Platform App Engine is a powerful low-code no-code custom application development platform for quickly building web and mobile applications without requiring extensive application development expertise or experience. This means citizen developers or non-technical users who possess sound business knowledge but lack programming skills can use this platform to create innovative solutions with minimal coding efforts. The App Engine enhancements in San Diego release include:  

• Decision Builder: Build decision tables quickly and easily. Build intricate business logic tables in a user-friendly interface.
• Flow Designer Diagramming: Understand, visualize and track complex workflow logic with flow diagramming.
• Ad hoc Playbook Activities: Actively engage learners' contingencies by configuring content with real-world implications.

Automation Engine

Automation Engine creates integrations and connections across systems to automate repetitive tasks. Custom integrations or third-party APIs can be used with RPA to automate and connect everything to ServiceNow.

• Automation Engine: Integrate applications with ServiceNow and improve customer value with upgraded Stock Keeping Unit (SKU).
• Robotic Process Automation (RPA) Hub: Connect legacy systems to ServiceNow and benefit from automation. Automate actions including those carried out through the web UI and interactive voice response (IVR) subsystems.
• Integration Hub Enhancements: Improve the flexibility and efficiency of your complex order orchestration. Use the Client Software Distribution 2.0 solution to drive higher results and for both Windows and macOS/iOS.

Now Platform

• Next Experience UI: Enhance productivity with purpose-built workspaces. Use tools to improve service delivery teams.
• AI Search Enhancements: Intelligently drive more relevant, personalized experiences. Find accurate search results from resources articles and with the help of AI.
• NLU Workbench Enhancements: Create effective and simplified models using CSV imports and pre-built models.
• Virtual Agent Enhancements: Gain an overview of all your customers in a single console. Complete automation with allows users to quickly perform operations and access data in any scenario.
• Advanced Work Assignment Enhancements: Ensure an agent's availability across any service channel so that there is no misunderstanding on either side about what will get done.

Now Mobile

• Mobile UI Enhancements: Enhance the user experience by appropriately formatting content based on the device that it’s being viewed on.
• Mobile Usability Enhancements: Create everyday experiences to engage users. With native apps, you have quick and easy access to everything without having to dig through applications.
• Mobile App Builder and Mobile Card Builder Enhancements: Easier to build and configure mobile apps with intuitive interface.

Platform Security

ServiceNow Platform Security application keeps the ServiceNow instance’s data safe and prevents intrusion. The Now Platform’s Security Operations (SecOps) engine is built on top of the platform to assist security and IT team in swiftly responding to security threats as well as detecting them in time and preventing threats from impacting the business.

• Cloud Encryption: To help protect against outside threats, encrypt data that’s been stored at rest and make sure it has a high level of security protection with 256-bit encryption.
• SCIM (System for Cross-domain Identity Management): Azure Active Directory simplifies user authentication in online applications and services. Exchange access is unified with Azure AD, integrated with multi-factor authentication and intelligent security features. Users get a seamless experience to sign into applications from the cloud.
• PCI Configurations Control Source: Encrypt customer data with a robust, time-tested encryption system. Streamline compliance management with ease with an intuitive user interface.