With 85% of the customer service interactions to be automated by chatbots (as per Gartner), chatbots are expected to play a significant role in innovating customer service department functions. The AI powered enterprise chatbots are effective in delivering customer service solutions by increasing the service delivery speed, at reduced costs, efficiency and with less human errors. We've done the research for you and found the top 5 customer service chatbot applications that excel for customer service.
1. Watson Assistant
IBM’s Watson Assistant is an AI powered chatbot application that offers multi-device and multi-platform support. With the multi-turn dialog and machine learning abilities, this platform ensures distinct responses for different situations. This way Watson assistant generates personalized, intuitive and interactive experience for the users. The predictive intelligence helps the enterprises to get deeper insights into the data and extract intelligence out of it. These insights will assist in two ways: to plot behavioral map of the users and to help chatbot to train itself.
Watson assistant to ensure customized data security, it allows to choose which data is to be hidden or provided to chatbot application as a part of training the bot.
2. Amelia
Amelia is the IPsoft’s AI chatbot application that comes with the strong ability in transforming “customer-facing touchpoint into a more pleasant experience”. Amelia with its cognitive learning abilities delivers better dialogue management to emotionally connect with the users in the more human way; for both voice or text interactions. This way it offers more natural human-machine interactions and saves customer contact center costs. For enterprise those looking for a complete digital employee, this enterprise chatbot can be one of the right picks.
3. Xpresso.ai Smart Advisor
Xpresso.ai’s Smart Advisor is intelligent digital assistant, aimed to drive the conversational commerce of the enterprises to higher scales. This chatbot application is best suited for addressing e-commerce customer service use cases. This digital assistant delivers strong recommendation engine and ensures personalized and consistent experiences in the consumer interactions across various messaging platforms such as Facebook Messenger, Slack, Skype, etc. This is best suited for e-commerce customer service, as it offers more fun in guiding customers throughout their interaction.
4. Nuance
Nina, the Nuance Intelligent Virtual Assistant, offers better interactive experiences across voice or text interactions. It leverages businesses with the ability to integrate Nina either to your website or to any messaging platform. Irrespective of the platform Nina delivers customers a steady experience. The unique abilities it offers are: robust self-service resolution, smooth transition of incidents between the virtual agent-human agent and offers effective algorithms to train the virtual agent.
5. AgentBot
Aivo’s AgentBot is an AI-powered enterprise chatbot application that enables users to communicate through voice(called as voice assistants) or text. The AgentBot makes use of AI abilities (to study the user behaviors) and its middle-ware tools (to seamlessly integrate with the various business systems) to conduct stable and great experiences across any device or messaging channel. Moreover, AgentBot offers less burden to the enterprises by avoiding more time and costs incurred in training the virtual assistant on linguistic or technical skills. This showcases the decision-making ability of the bot in real-time scenarios.
