Data analytics has emerged as a dynamic technology that has been helping organizations make data-informed business decisions. Several industries such as...
Customer experience has become a key differentiator for success. In fact, according to Dimension Data, more than 80% of organizations consider customer...
Customer satisfaction is one of the most important goals for companies. Every organization goes to the lengths to satisfy their customers and win customer...
Performance management is a vital aspect for every business and many are adopting methods such as speech analytics and call monitoring to enhance customer...
Enterprise chatbots are revolutionizing businesses worldwide by transforming the way businesses communicate with customers in resolving their issues....
In recent years, Artificial Intelligence (AI) adoption has increased across many business sectors. One of the main areas experiencing rapid transformation...
The ability to manage hundreds of customer service requests on a given day is challenging for any organization. It was especially challenging for one...
In today’s digital world, customer engagement is driven by multiple channels, devices, and platforms. Just engaging with customers across these channels...
With 85% of the customer service interactions to be automated by chatbots (as per Gartner), chatbots are expected to play a significant role in innovating...
