In recent years, Artificial Intelligence (AI) adoption has increased across many business sectors. One of the main areas experiencing rapid...
The ability to manage hundreds of customer service requests in a given day is challenging for any organization. It was especially challenging for one...
In today’s digital world, customer engagement is driven by multiple channels, devices, and platforms. Just engaging with customers across these...
With 85% of the customer service interactions to be automated by chatbots (as per Gartner), chatbots are expected to play a significant role in...
