It is imperative for businesses to modernize and keep up with the rapidly changing technological landscape. These advancements alter the way business interact, customers purchase products and services, and how employees function. While many businesses have already increased digital tech investment and are embracing digital transformation, failed digitization initiatives are still making business leaders wary. There are several reasons why digital initiatives fail but having the right strategy can greatly increase the chances of success. Furthermore, using a reliable workflow automation platform like ServiceNow can ensure the digital transformation journey is smooth and successful.
Digital transformation is not just about creating new or changing existing operational processes but also transforming customer experiences and the company culture in response to changing business requirements. It streamlines operations and introduces digital applications to help businesses engage with customers using the latest medium rather than relying on traditional ones. This transformation initiative can be best carried out using leading workflow automation platform such as ServiceNow. ServiceNow boosts digital transformation of businesses in the following ways.
Breaking Departmental Silos
The ServiceNow platform unites departments, divisions, and teams through a centralized hub enabling employees to access data from anywhere within the organization. This enterprise-wide integration frees up employees from departmental silos and helps staff access relevant information quickly and make informed decisions backed by data. With ServiceNow Now Platform digitizing workflows and enterprise-wide integration is easier.
Automation
The success of a digital transformation initiative is measured not just by how efficiently new technologies have been implemented but also how it contributes to the workforce. With ServiceNow, manual and repetitive work can be automated intelligently. This ensures that common and inadvertent mistakes that sometimes creep in due to human error are eliminated, tasks are executed faster, and human users can perform more strategic tasks. ServiceNow Low-Code application development platform enables users with little technical expertise to create complex apps and workflows to increase speed and enhance experience.
Increased Efficiency
ServiceNow provides organizations increased visibility into their operational processes with an accessible, immersive studio where key indications can be investigated. The platform allows employees to analyze patterns and trends which may indicate performance failures and breakdowns or equipment faults. With this information, employees can take corrective measures. ServiceNow Predictive AIOps solution provides a proactive approach to foresee, detect, and resolve issues before they occur to ensure continuous service without outages. Digital transformation helps businesses have an in-depth understanding of the organization’s performance and provides and empowers them to prioritize activities and operations based on evidence-based data.
Advanced Intelligence
With advanced intelligence businesses can make smarter decisions. By removing unnecessary information and displaying the most important data, it enables businesses to perform strategic operations while also providing timely estimates. Through internal machine learning and virtual customer care agents, important information and related recommendations are distributed. This guarantees that both employees and customers get the solutions they need when they need them. ServiceNow Predictive Intelligence brings the power of AI in applications like ITSM, HR Service Delivery, Customer Service Management, and Event Management to further enhance service delivery efficiencies.
Enhanced Customer Experience with Real-Time Analytics
Digital transformation brings with it increased use of real-time insights and information which improves the quality of data and alignment of processes. Regardless of where the customer is in the process, businesses can more effectively track interactions throughout the customer journey. Additionally, businesses can acquire more accurate data of locations, causes, and modes of client journey issues. Compared to simply polling them once when the entire process is complete, these metrics provide more insightful data.
Improved Operational Agility
Businesses can attain superior operational agility with the help of ServiceNow analytics services. By putting data in the hands of people who need it, the platform offers insight into crucial indicators and KPIs and helps them improve the organization’s service delivery. While identifying patterns, allocating resources, and enhancing daily task performance, employees receive a better view of operations in real-time.
Data Integration
The latest digital innovations have led customers to expect customized experiences, but organizations often fail to meet these expectations owing to fragmented data and processes. ServiceNow digital transformation fills this gap by integrating data from various sources and providing targeted messaging which helps companies understand consumers more and delight them with customized assistance.
Summary
Digital transformation is a necessity for most businesses, but business leaders are often wary when undertaking digital initiatives as many of them fail in the long run. But with a platform like ServiceNow, many challenges of digital transformation can be successfully tackled. Additionally, as an Elite ServiceNow Partner, V-Soft can help your organization make the digital transformation journey much more rewarding.
