In the age of experience-as-a-service economy, ServiceNow offers radical innovations in modernizing service operations and delivery efficiencies. This is why ServiceNow has been named ITSM Magic Quadrant Leader for 6 consecutive years. Every ServiceNow release has left its customers awestruck with the innovations it offers in one platform. Like its previous releases, ServiceNow New York release has some exciting features to offer. Here is the list of new features that will stimulate businesses.
Mobile Onboarding app
Unfortunately, 32 percent of global executives say the onboarding they experienced was poor."
- Pomeroy Inc.
The first impression is the best impression. For any employee, the first impression of the work environment starts with the onboarding process. But how good are companies in delivering a first impression for a new employee? In most companies the onboarding process is one of the most time-consuming and irritating tasks, be it for the new employee or the HR professional. On average the mid-level onboarding process takes between 7 and 10 days.
An employee is the key competitive edge of any business, realizing this, companies are working to make the employee experience on par with the customer experience. To assist businesses in ensuring a smooth end-to-end experience during the onboarding process, ServiceNow New York release comes with an Onboarding native app. This is available for Apple and Android. Employees and HR don’t have to deal with massive amounts of paperwork. All the onboarding happens in single app
HR Native App allows HR Team to:
- Interact with new hires over the app
- Manage and automate workflows across departments
- Communicate easily to welcome new hires, view all new hire tasks
ITOM Health
ITOM software is intended to represent all the tools needed to manage the provisioning, capacity, performance, and availability of the computing, networking and application environment.”
- Gartner
ServiceNow ITOM health in New York release, boosts ITOM efficiency to serve organizations better by providing a broader view of the IT infrastructure and services, averting service outages, and scaling up operational agility. This module is formed by integrating the event management and operational intelligence applications. While the event management permits the IT department to monitor the health of the entire IT infrastructure in a single dashboard, the operational intelligence enables IT to analyze the operations data, generate analytics, locates anomalies and alert the IT department.
ITOM Visibility
One another new addition to ITOM in ServiceNow New York release is ITOM Visibility. This ServiceNow application is more in providing visibility into the IT infrastructure and services. This application can be availed upon subscription. This application includes Discovery and Service Mapping.
The ServiceNow Discovery helps to discover applications and devices in the overall IT infrastructure and then update the Configuration Management Database (CMDB) which stores the inventory information. The CMDB alone can locate the incidents that affect the instances in an application. Here comes the role of Service mapping, where it organizes applications and related IT systems within an organization and starts identifying the source of issues and changes made in the IT infrastructure. This way, it enables IT, teams, to optimize process workflows and operational costs.
Finance Close Automation (FCA)
The ServiceNow FCA digitizes and automates the financial workflows in the entire financial close process, which in turn simplifies the entire accounting process, reduce the chances of risk occurrence and speeds up financial closings. This also facilitates ease in integration with the ERP systems Oracle and SAP. Using close management portal, the finance teams can post journal entries, track and manage tasks of any given accounting period in one location. By integrating GRC with FCA, organizations can reduce the occurrence of finance close risks. This also enables finance teams to accelerate the audit cycle with automation of the evidence collection process.
Now Mobile App
You can now get your work done on the fly with mobile app in ServiceNow New York release. The mobile app offers powerful innovations in enterprise mobile, intelligence, and work space. With ServiceNow Mobile app in New York release, employees have access to answers across HR, IT, Finance, Legal, Facilities, and many other departments- all from an exclusive mobile app powered by the Now Platform. Getting answers quickly makes all the difference. Get help, find answers, and make requests using Native device capabilities and preceptive actions. With one place for approvals, requests from multiple departments and integrated systems are consolidated making finding information, items, or contacts easy to find.
Benefits of ServiceNow Mobile App
- Native mobile for the enterprise delivers tailored mobile experiences with an app powered by a single cloud platform with a common data model.
- Consumer-like mobile interface makes it easy for employees to get work done across departments.
- Powerful self-help for all employees enables employee self-service for better experiences and lower costs with Virtual Agent.
- Consolidated approvals and to-dos provide fast, easy access to common tasks across IT, HR, facilities, finance, and legal from a single location.
Guided App Creator
ServiceNow New York release comes with an easy to build mobile application platform called Guided App Creator. This is an easy way to create applications on ServiceNow with no coding effort and complicated tools. This feature swiftly digitizes workflows to ensure improved productivity and user experiences. For every application, easily define data and configure user experiences by picking the appropriate interface from a diverse set of interfaces. This application lets users develop applications based on the application structures created in the spreadsheets.
Figure: Application creation process in Guided App Creator
Instance Data Replication
The Instance Data Replication (IDR) feature makes changes to data on an instance (producer) is replicated to more than one instance automatically. In the default case, data updates are copied from producer tables to the consumer instance tables with the same name as the producer. Despite this, one can alter the data in the table of consumer instance and the same updates can be replicated back to producer instances, meaning that the replication is bi-directional. Also, privilege of triggering workflows is permitted even after the replications are made.
Vendor Manager Workspace
To effectively manage vendors by having all the information about the vendors in a single window ServiceNow New York release provides a new feature called Vendor Manager Workspace application. This feature enables organizations to define and monitor performance metrics of all vendors within your organization. Adding to it, with this feature organizations can check how many contracts a given vendor has, their performance, number of SLAs with your organization and how satisfied stakeholders are with the vendor.
Applications related to Vendor Manager Workspace:
- Continual Improvement Management
- Contract Management
- Performance Analytics
- Service Portfolio Management
- Service Level Management
- Vendor Risk Management
- Assessments and Surveys
Investment Funding
The investment funding is a means of securing the capital required to manage, execute and deliver programs and projects involving successful delivery of products or services. To assist businesses strategically manage investment funding, the New York's release comes with an investment funding application in the SPM (formerly ITBM) module that allows businesses to prioritize, strategize and manage investments. This application helps businesses manage and deliver data to management in order to facilitate decisions along with managing investment utilization.
Investment Funding enables businesses to:
- Create investments for funding entities
- Allocate funds to investments based on business goals and available funds
- Request funds from one or more funding sources
- Track flow of funds from investments to other investments
Dynamic Translation
Personalization is key to offering better employee experiences and localization of language is crucial to personalization. To offer localization of language ServiceNow New York has introduced a new feature called Dynamic Translation. This module can dynamically translate text into various languages. This module permits detection and translation of user text dynamically. Dynamic translation supports IBM and Microsoft translator services. To connect with translation service provider, use IntegrationHub.
