A Guide to ServiceNow Partnership Tiers: Everything You Must Know

ServiceNow is the leading enterprise cloud-based platform and solutions company delivering digital workflows for enterprises. If you are one of the many businesses that have adopted ServiceNow to transform manual processes, be it IT, customer service, HR or asset management among others, you are aware of the benefits of the ServiceNow platform. Finding the right ServiceNow partners to handle the project can be challenging. This is why ServiceNow certifies qualified organizations as partners who can help organizations meet their demands.

How are ServiceNow Elite Partners Ranked?

To help you find the best ServiceNow partner suited to your needs, ServiceNow has a global partner ecosystem in which partners are segmented into partner tiers and given designations according to their achievements in the ServiceNow ecosystem. There are a few factors that are considered when awarding designations.

• Capacity– The number of people in the partner organization who are certified with the ServiceNow technology.
• Competency– An organization’s specialization, established by ServiceNow product, solution, and workflow certifications and recognized by ServiceNow’s Digital Badging System.
• Customer Success– This is measured and validated by published criteria, including implementations that meet basic customer satisfaction scores.
• Capability– This is determined by a qualitative assessment of a partner’s digital transformation skills and expertise in industry domains.

ServiceNow Partnership Levels: The Different ServiceNow Partner Tiers

Previously, ServiceNow categorized its partners as Gold, Silver, and Bronze levels, but the labeling was not always indicative of the partners’ actual credibility. In 2019, ServiceNow changed its partner program by applying the criteria described above. The ServiceNow partner program was reorganized and split into 5 partner levels.

1. ServiceNow Registered Partner– A new entrant to the ServiceNow partnership levels. A Registered Partner has met the minimum qualification requirements but hasn’t achieved certifications or any measurable activities.
2. ServiceNow Specialist Partner– A partner that provides specialized skills in one or more ServiceNow products.
3. ServiceNow Premier Partner– A partner that operates in more than one geographic region and specializes in fewer than five ServiceNow products.

1. ServiceNow Elite Partner– A partner that demonstrates expertise in five or more ServiceNow products across IT, Employee experience, and customer service workflows and has established operations across multiple geographies.
2. ServiceNow Global Elite Partner– A partner that has all the qualifications of an Elite Partner but with deeper industry domain expertise, digital transformation skills and CEO-level commitment to its ServiceNow practice.

Access to ServiceNow Pro Tips to cut costs and boost value: Take Control of Your ServiceNow Costs and Maximize Value

Detailed Breakdown of Each ServiceNow Partnership Level

Based on the capabilities, ServiceNow partner requirements, support they can deliver, and growth focus, here is the detailed breakdown of each ServiceNow partnership level.

Related: 7 Unknown Facts About ServiceNow

Key Criteria for Moving Up the Partnership Tiers with ServiceNow

For any organization that is looking to climb up the partnership tier, here is the key criteria that would help you move up the ServiceNow partnership tiers gradually.

• Grow ServiceNow Certifications: Increase the number of certified ServiceNow experts within the workforce, specifically across technical and sales roles.
• Customer Satisfaction Score (CSAT): Delivery of high-impact ServiceNow implementations helps organizations get strong CSAT scores and improve partnership levels.
• Revenue & Projects Pipeline: Consistent sales growth and meeting annual implementation targets are significant for boosting ServiceNow partnership tier.
• Specializations & Badges: Earning ServiceNow badges across product areas is one of the criteria to consider for showcasing expertise.
• Re-selling: Reselling ServiceNow products and collaborating with ServiceNow on strategic deals for developing innovative solutions is also the best way to optimize your partner tier.

With a CSAT score of 5 out of 5, over 1500 certifications, and more than 15 years of ServiceNow best practices, V-Soft Consulting, one of the leading ServiceNow implementations, drives real customer value and optimizes your ServiceNow investments.

Should You Work Directly with ServiceNow or Through a Partner?

Are you in a dilemma to decide whether partnering directly with ServiceNow is beneficial or whether connecting with certified ServiceNow consultants is a good choice? Here’s a simple breakdown that helps you decide smartly.

• Partner with the ServiceNow company directly if you are looking for direct vendor support and need standard solutions.
• Hire certified ServiceNow consultants to access industry-specific best practices in ServiceNow implementation, customization, or managed services at the most affordable prices.

Depending on the industry expertise and best practices in ServiceNow implementations, choose the best ServiceNow partner to save costs, achieve scalability & flexibility, and automate workflows.

Which Tier ServiceNow Partner Is Right for Your Organization?

Choosing the right ServiceNow partnership tier depending on the automation needs of your organization. As a reliable ServiceNow partner for over 11 years, here is the guidance that helps you make a smart decision in selecting the best ServiceNow implementation partners.

• ServiceNow Registered Partners: Best for small ServiceNow projects or for organizations that are testing the ServiceNow platform for the first time with limited capabilities.
• ServiceNow Specialist Partners: Suitable for mid-level businesses requiring industry-specific ServiceNow implementation services and solutions. Organizations can also choose a ServiceNow Specialist Partner for ServiceNow Licensing and managed services.
• ServiceNow Elite Partners: Organizations with ServiceNow Elite Partnership help large-scale enterprises with complex automation needs. They implement deep expertise, innovation capabilities, and end-to-end digital transformation services that keep processes streamlined and deliver ROI.
• ServiceNow Global Elite Partner: With deep product knowledge and a proven track record of successful implementations, ServiceNow Global Elite Partners provide global organizations revenue-driven consulting, large-scale implementations, support, and managed services across diverse ServiceNow modules.

Pro Tip

Match ServiceNow partner tier with your ServiceNow project requirements for achieving your automation and innovation goals for the long-term.

Recommended to Read: What to Consider Before You Hire a ServiceNow Outsourcing Partner?

Tips to Build a Long-Term Partnership Strategy with Your ServiceNow Partner

To build a strong long-term partnership with your ServiceNow partner, align your shared goals, maintain open communication, and invest in collaboration and innovation. These are the core strategies that help you better understand and adapt your partner requirements and evolving needs.

Later, focus on connecting with partners who can scale with your business, develop value-driven solutions, and consistently maximize measurable outcomes. Finally, performance review and prioritizing cultural fit before partnering will ensure a smooth strategic alliance with your ServiceNow partner.

For more information, here is our informative article on How Enterprises Choose ServiceNow Partners for Digital Transformation

V-Soft Consulting: A ServiceNow Registered Partner

V-Soft is one of the reliable ServiceNow implementation partners demonstrated diverse implementation experience, employs many ServiceNow certified partners, has a history of successful, large enterprise-scale implementations, and has received positive customer satisfaction scores.

At V-Soft, our ServiceNow consulting and implementation services help you build a strong business case based on your organizational requirements and budget. V-Soft adheres to a strict ServiceNow implementation or project timeline while keeping all your stakeholders involved. As a trusted ServiceNow Managed Service Partner (MSP), we provide reliable support and maintenance services and ensure your ServiceNow instance health, ensuring the maximum performance while optimizing costs.

V-Soft ServiceNow Certifications by Products-

• ServiceNow Customer Service Management
• ServiceNow Governance, Risk, and Compliance
• ServiceNow HR Service Delivery
• ServiceNow IT Asset Management
• ServiceNow IT Operations Management
• ServiceNow IT Service Management
• ServiceNow Strategic Portfolio Management
• ServiceNow Security Operations

Recommended To Read: ServiceNow Cost Optimization: Identifying Opportunities to Save

Why Should You Choose V-Soft for ServiceNow Implementation?

V-Soft Consulting is an experienced Managed Service Provider of ServiceNow Managing implementations from start to finish as well as ongoing support.

• Deploy V-Soft instance(s): ITSM, ITAM, ITOM, SPM, GRC, HRSD, CSM, FSM and others
• Onboard using best practices
• Provide 24/7 support
• Reduce licensing costs with V-Soft partner discounts
• Implement continuous improvements
• Monitor and support platform governance
• Perform ongoing platform enhancements
• Manage UX, incidents, and service desk
• Provide oversight and manage performance

Conclusion

Each ServiceNow partnership tier reflects a partner's expertise, certifications, CSAT, and best practices in aligning with ServiceNow’s strategic goals. Moving up a partnership tier means that your organization is proving consistent value, delivery excellence, and client success.

Together, let’s drive your IT transformation & unlock hidden opportunities with V-Soft’s ServiceNow Partnership.

FAQs

1. What should I look for in a ServiceNow Partner?

   Look for certifications, partnership tiers, success stories, specialization badges, and innovation capabilities to partner with ServiceNow companies that match your cultural fit.

2. What is the advantage of working with a ServiceNow Elite Partner?

   ServiceNow Elite Partners offer end-to-end services, large-scale deployment capabilities, and strategic innovation and build a ServiceNow roadmap that ensures growth and ROI.

3. Can I change ServiceNow partners later if my needs grow?

   Yes. As your organization evolves, you can transition to a higher-tier ServiceNow partner, such as moving from a registered partner to either a specialist or an elite partner, to better meet complex automation and innovation requirements.