The number of smartphone users is expected to be 6 billion worldwide by 2021 and the same trend is observed in the workplace environment too. So, to enhance the HR service delivery, considering mobile app as a part of HR automation is must. As a part of ServiceNow HR automation, even ServiceNow incorporates mobile app as a crucial aspect of the overall HR strategy. ADP research says that more than 70% of organizations feel that a mobile HR strategy would help to increase productivity and deliver better employee satisfaction. Here are just a few of the ways an HR mobile strategy can improve the employee experience.
24/7 Answers to the Employee Questions
HR teams spend more than 70% of the time in answering repetitive employee questions about payroll, leaves, and benefits. Implementing a mobile HR strategy that includes access to a self-service HR Portal empowers the employees to find the answer to their questions on their own, any time of day wherever they might be interested. The best part of the mobile strategy is, employees can place and locate the status of their requests in their smartphones.
The availability of data is critical for the globally distributed workforce. Having a mobile HR service would facilitate the workforce to access data and place requests on the fly from any remote location. This brings in transparency for HR-Employee communication and improves the employee satisfaction.
Enhanced Organization-Employee Communication
The mobile HR strategy, benefits HR teams not only to serve employees 24/7 but also provides an opportunity to push timely organizational notifications instantly to the employees. This increases the scope of HR teams to build a better organization-employee engagement even after the office hours. Furthermore, this is the most competent way to bridge the information or communication gaps between the employees and organization. This raises the morale of employees and would, in turn, help the HR department in creating a better workplace environment with happy employees.
Empowerment of Employees to Gain Support From Anywhere
To understand this better, consider a case of a new prospective employee interview. During the meeting, just imagine that the candidate requests some details, which the interviewer doesn’t have at that moment. In this case, the employee conducting the interview can search for the report in the HR portal on their mobile device but that can take time they do not have.
The chatbots evolution has brought in a new-age solution to most of the HR problems and many industry experts believe that "chatbots are the future of HR". In these prospects adding chatbot application, as part of mobile strategy will enable the HR to support employees 24/7 in getting the HR information easily and effortlessly with a human touch in natural language.
Mobile Expenses and PTO Management
Gone are the days of endless emails and spreadsheets. Maintaining a paper trail and backup copies of receipts after expense submission is added overhead. With more employees becoming mobile, getting a mobile strategy will help employees to submit and track expenses on the fly with ease.
As in expense management, employees can submit PTO requests through a mobile app. The mobile app will route the request to the right people and the respective person can make approvals from anywhere. This paperless expense tracking and resolving mechanism solves most of the HR Pains and saves the time of HR as well as employees by close to 70%; thereby generating a better employee experience.
Knowledge Base/Interactive Performance Tuning
A mobile HR strategy enables the HR department to conduct training sessions through the mobile app at a given employee leisure time. To achieve this, the HR department can create a knowledge base and provide access to the employees. If employees require any sort of subject matter help, they can place requests over the mobile app itself allowing this request to be routed to the respective subject matter expert within the company and resolved quicker.
Doing so, HR assists the employee with a live knowledge base to learn and stay updated. This way, a mobile HR strategy aids HR to create a better employee learning experience and satisfaction.
If you want to be an HR Hero get a HR mobile strategy in place and create a better workplace for your employees.
