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How to Maximize Your ServiceNow ITSM Investment

Improve Your ServiceNow ITSM and Expect Higher ROI

With the rapid pace of digital transformation, enterprises are leaning towards leveraging tools that can help them reduce risks and cost while improving overall efficiency and productivity. Many IT teams are replacing outdated service desk solutions and investing in IT Service Management tools like ServiceNow ITSM to manage their IT environment.

ServiceNow ITSM is the leading ITSM tool that offers a centralized platform for managing IT services. It has been helping organizations in managing incidents, assets, manage their IT environment, improve visibility, and control over IT operations.

In 2022, Gartner recognized ServiceNow as a leader in the Magic Quadrant for ITSM platforms for the ninth consecutive year, acknowledging its ability to:

  • Deliver resilient IT services on a single cloud platform
  • Boost IT productivity with AI resolutions
  • Provide always-on IT services to employees anywhere

Many organizations are integrating monitoring tools and ITSM systems for automating simple incidents and complex tasks. ServiceNow ITSM is a smart tool that:

  • Emphasizes continuous improvement
  • Customer-focused IT services
  • Goes beyond the conventional support and is more inclusive
  • Provides a description of the processes and tools used by IT to manage several IT services
  • Aligns IT's objectives with broader business goals
  • Ensures IT's actions support the overall aim of the organization 

Boost Your ServiceNow ITSM Investment

To maximize your ServiceNow ITSM investment, it is important to focus on practices which help minimize risks, reduce installation time, and lower costs. Here are some strategies that will help you reach the objective.

1. Clearly Define Your Goals

One of the best ways to boost your ServiceNow ITSM implementation is by clearly defining your goals and objectives. Ask these questions:

  • What do we want to achieve through ITSM?
  • What are the business problems we are trying to solve?
  • What is our vision for ITSM?
  • Is it budget-friendly?

You must have a clear idea of why you have adopted ITSM. Identify the key pain points to address and define your goals upfront to ensure that the solution aligns with your overall business goals and strategy.

2. Phased Implementation Approach

The implementation processes are complex, and it is important to have a step-by-step process for implementation. A phased approach is always a better option than doing everything at once. Phases help you and other team members understand what exactly is happening and allow teams to witness the progress.

  • Begin with a pilot project to access the tool’s capabilities
  • Ensure that the tool integrates seamlessly with the existing systems

With a successful pilot project, you will be able to roll out the tool to be used for the rest of the departments of your organization. This is a vital way to maximize your ITSM investment and minimize the risks, without getting too deep into the tool.

3. Leverage Pre-Built Templates and Workflows

Maximize your ServiceNow ITSM investment is by utilizing the complementary pre-built helping tools. ServiceNow offers a wide range of templates and workflows to help you get started. This allows companies to minimize the customization efforts and time required to configure the ITSM tool, eventually minimizing implementation risks.

In, addition, don’t forget to take advantage of ServiceNow documentation and online community, provide to access best practices and gain better insight into the tool.

4. Tool Customization

Pre-built templates are helpful; however, it is important to customize the ITSM tool according to your specific business requirements. ServiceNow is a customizable and flexible tool. Take advantage of ServiceNow’s customization tool to create your own workflows, processes, and see for yourself if they align with your specific business needs or not.

Tool customization not only allows you to see the different possibilities of configuration, but it also allows you to explore and produce new ideas.

5. Train Your Team

Training has an essential role when you want to maximize your ITSM benefits. Imagine spending thousands of dollars on a tool and not having a team that can efficiently use it? This only increases stress, workload, and cost. To maximize your investment, here’s what you can do:

  • Invest in comprehensive training
  • Provide training to the end-users, admins, and IT teams
  • Implement change management practices
  • Facilitate smooth transitions

6. Keep Monitoring

The best way to maximize your ITSM investment is by continuously monitoring the tool and how it is working. Monitoring is important to ensure that your ITSM investment does not go in vain after the implementation. Here is where you should be monitoring.

  • Regularly review your processes and workflows
  • Utilize ServiceNow’s reporting
  • Utilize the tool’s analytical capabilities
  • Identify inefficiencies, bottlenecks, and areas for improvements
  • Measure performance and identify tool-related latest trends


ServiceNow ITSM is a fantastic tool that can transform your IT service management. However, to truly maximize your investment you must follow their best practices and adopt a systematic approach throughout the implementation process. That’s where V-Soft comes in. Whether you're just starting with ServiceNow or looking to enhance your existing implementation, V-Soft's experts will work closely with you to assess your needs, design an efficient solution, and seamlessly execute the implementation process.

Contact V-Soft's ServiceNow experts to learn more about how they can help you maximize your ServiceNow ITSM investment.

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Topics: ServiceNow, ITSM, ServiceNow ITSM

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