V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

208 N. Green Street, #302, Chicago, IL 60607

TOLL FREE: 844.425.8425

Madison, Wisconsin

2810 Crossroads Drive, Ste. 4000
Madison, WI 53718

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

Phone: 416.663.0900

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Noida, India

H-110 - Sector 63 ,
NOIDA , Gautham Budh Nagar ,
UP – 201301

What is ITSM and How Can it Help Your Business?

What is ServiceNow ITSM?

ITSM stands for Information Technology Service Management. It refers to all managerial aspects of IT businesses, including models for IT planning, support, delivery, security, and infrastructure. All aspects of ITSM are process-based. It is also referred to sometimes as operations architecture, as it is a “back office” managerial activity. But, beyond a technical definition, what can ITSM do to help your company? We've done some research and found these helpful uses of ITSM:

What Exactly is ITSM?

BMC.com defines ITSM as how an IT department manages information systems. If you’re running IT systems, you’re running ITSM. Most people consider IT as a means of delivering services to clients. These services, however, need to be managed. That’s where ITSM comes in.


If IT Service Management is a means of delivering a service to customers, then ITIL is the framework for that means. ITIL is one of the most-used frameworks for ITSM and has been adopted by many certified practitioners, such as ServiceNow.  ITIL and ITSM work together to fit the needs of businesses. An IT organization making use of ITIL will decide which aspects of it to adopt. Some organizations will only adopt operational processes — such as incident management — and others will cover their entire IT strategy through ITIL.

(Want to learn how ServiceNow can help your business set up an ITSM?  Click here for a free consultation.)

How ITSM and ITIL Can Help Your Business

ITSM enables your organization to “modernize service delivery on a robust enterprise cloud,” according to the ServiceNow. ServiceNow ITSM improves business service delivery efficiency at optimized costs. To do so, ServiceNow ITSM provides a powerful platform for ITIL processes. This can reduce costs, improve your business’s agility, lower risks, and boost IT innovation.

Here are a few benefits of ServiceNow’s ITSM:

  • Enterprise-grade cloud and security
  • Codeless configuration
  • Single system of record
  • Inherently mobile apps
  • Guided setup
  • Real-time dashboards and benchmarks

To learn more about the best practices and uses for ITSM, check out ServiceNow’s guide process guide.

ITSM services that can help my business

ServiceNow ITSM/ITIL Products

ServiceNow offers a variety of ITSM products that can improve business function. Some of the products offered include:

Incident Management

ServiceNow Incident Management streamlines the process of restoring service following any unplanned outage or disruption. This allows IT to capture an incident through self-service portal and prioritize chat, email, phone and incoming events based on agreed service level targets. Incidents can be automatically routed to the appropriate resolution group.

Change and Release Management

Change and Release management can reduce the costs and risks of ongoing changes with capabilities (for example, an intuitive change calendar, dynamic risk and impact calculation and change collision detection.) With the ServiceNow Change Advisory (CAB) Board, CAB meetings are simplified and able to change managers easily.

Knowledge Management

Finding information is often a help desk issue for businesses. However, with ServiceNow’s Knowledge management, that can change.  Knowledge Management can help IT personnel leverage knowledge articles to resolve user’s issues faster and allow employees to look up information on topics themselves.

Learn More About ServiceNow and ITSM 

If you'd like to learn more about how ServiceNow can help your business, our experts are here to help! Learn how to schedule a free 30 minute consultation with a ServiceNow expert.

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ServiceNow ITSM Guide