One of the most important departments in every business is the Human Resources (HR) department, which makes sure that their resources work towards the...
The ITSM platform is one of the critical aspects in determining the effectiveness of IT services, the speed of service delivery, as well as business...
ServiceNow drives intelligent automation of business processes with the Flow Designer, where anyone who is not a developer can create and check workflows...
Let’s face it, you’re a busy person. You have an abundance of tasks on a day to day basis. It’s hard to be all places at all times keeping track of every...
ServiceNow adopted intelligent automation solutions called Now Intelligence to automate the service delivery process and scale service delivery...
Testing a module that has various scenarios with manual testing is challenging and time-consuming. To overcome this problem, the software industry has...
With each ServiceNow release offering some major breakthroughs in service industry operations and delivery efficiencies, much has been speculated on...
Every day during Knowledge18 offers new ways to sharpen your skills and take advantage of the innovations at force in your industry. The service...
In this ever-emerging digital space, the efficient management of IT investments is a crucial task for businesses to succeed. Especially, investments in IT...
Customers often ask, “Why do I need ServiceNow Performance Analytics (PA) when ServiceNow comes with plenty of reports?” This is a fair question and jumps...
