ServiceNow has been driving the service revolution through innovative service delivery solutions, which in turn increase operational efficiencies for...
Knowledge18 is a one-stop event at the intersection of now and next. It is the next installment of ServiceNow’s immense five-day conference with over 300...
As exciting as upgrades are, there is always a thing or two that fly over your head and can leave you stumped. Be sure that you utilize all there is to an...
Small and large companies alike, keeping track of Paid Time Off for all employees can be an unnecessary hassle. Jumping in and out of individual...
In today’s workforce, employees expect consumer-grade experiences. How do you consumerize the customer service experience, while at the same time...
Ensuring higher education IT service management systems are functional and online 24/7 can be a difficult task. Paired with that are the costs of...
V-Soft was a Silver Sponsor at Knowledge17 this year in Orlando, Florida. We were proud of the opportunity to take twelve of our staff members to the...
It's early in the morning for a college student – just before eight a.m., when the professor strolls into the classroom, barking his customary greeting of...
Chatbots are most well known for being customer service aids, or being able to answer someone's questions about a specific product or service. But did you...
It's almost one of our favorite times of the year: ServiceNow's Knowledge conference is coming up! Knowledge17 is the biggest event of the year for...
