V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

208 N. Green Street, #302, Chicago, IL 60607

TOLL FREE: 844.425.8425

Madison, Wisconsin

2810 Crossroads Drive, Ste. 4000
Madison, WI 53718

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

Phone: 416.663.0900

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Noida, India

H-110 - Sector 63 ,
NOIDA , Gautham Budh Nagar ,
UP – 201301

How a ServiceNow Chatbot Delivers Value to Your Business

Servicenow chatbot

The modern IT revolution is driven by an as-a-service economy, where service delivery experience matters the most. ServiceNow is one of the top players in this area for the enterprise. ServiceNow combined with the power of a chatbot makes service delivery smarter, reduces operational costs, improves data access, and improves tracking for a more efficient operation. 

How ServiceNow Chatbots Improve Businesses

The following are key differentiators a ServiceNow Chatbot delivers:

Simplify and Optimize ITSM Process

The legacy ITSM process makes users send emails in order to raise an incident or request. Then, users must manually go to the portal to follow up on the request. This requires users to be trained to navigate the portal.

In the case of the ServiceNow chatbot, users can speak to the chatbot in a natural way to place and track requests. The chatbot either suggests a self-assisting knowledge base article or raise an incident/request. ServiceNow research reveals that front-line staff is wasting 12 percent of their time due to miss categorization of tasks. Here users need not worry about tasks like, which department or person this issue should be assigned to. The ServiceNow chatbot can create, classify, prioritize and assign the request.

The ServiceNow chatbot can be integrated with various chat interfaces (like Slack, Skype, and so on) that are external to the ServiceNow platform. These enterprise chatbots can also send push notifications if it identifies any change in the state of the request. This saves a lot of time and optimizes the intricate workflows involved in the IT service management process.

Cost-Effective Project Management

In project management, managers spend most of their time checking the status of assignments, usually by writing emails. Instead, ServiceNow PPM (Project Portfolio Management) provides a dashboard to monitor the work status of each team member as well as to the overall team. However, even accessing the PPM dashboard can be a manual, time-consuming process. 

Using a chatbot lets managers request analytics reports without having to spend time on portal traversing through menus. A mobile app chatbot further enables managers to access the data at any given time or place.

Chatbots powered by artificial intelligence can behavior analytics based on employee interactions. This helps managers study service delivery trends and make suggestions to overcome issues that are hindering the service delivery flow.

The Benefits of Using ServiceNow Chatbots for Project Management

  • Speeds up the decision-making process
  • Improves employee-organization engagement
  • Accelerates overall project’s time-to-delivery process
  • Minimizes project management costs

The outcome of all these combined results in better alignment of IT services and business functions.

On-Demand HR

Human Resource Team Discussing a chatbot for servicenow

73 percent of CEOs expect their HR departments to be more active and strategic, but legacy HR systems take up most of their time answering repetitive requests. To overcome this, A self-assisting HR portal was introduced by ServiceNow to assist employees to access HR information in one place. Despite this portal, employees preferred to email HR. This necessitated HR to think beyond HR portal and add a  chatbot for HR. 

With workforces becoming more spread out across various locations, chatbots can serve employees 24/7 from any place or device. Employees can get help on the fly regarding issues like, PTO and expenses management. AI capabilities of the chatbot can help HR get great insights on workforce analytics, based on which HR can fix any issues hindering employee performance. Also, chatbots can be used by HR to conduct repetitive on-boarding processes.

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Topics: Technology, ServiceNow, Chatbots, ServiceNow chatbot

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