--- title: How ServiceNow Chatbots for Your Slack Group Can Increase Productivity description: ServiceNow has taken the tools offered by Slack and created chatbot apps that are drastically changing and improving how groups work together. image: https://blog.vsoftconsulting.com/hubfs/AdobeStock_174161681.jpeg --- [![V-Soft Consulting Logo](https://blog.vsoftconsulting.com/hs-fs/hubfs/raw_assets/public/VSoft-Template-2026/blog-images/VSoft-Logo.png?width=354&height=120&name=VSoft-Logo.png)](https://www.vsoftconsulting.com) - What We Do ENTERPRISE INTELLIGENCE - [AI & Process Intelligence](https://www.vsoftconsulting.com/expertise/ai-process-intelligence/) - [Forward Deployed Engineering](https://www.vsoftconsulting.com/expertise/forward-deployed-engineering/) - [Data & Analytics](https://www.vsoftconsulting.com/expertise/data-analytics/) - [Enterprise Integrations](https://www.vsoftconsulting.com/expertise/enterprise-integrations/) OPERATIONAL ORCHESTRATION - [ServiceNow Ecosystem](https://www.vsoftconsulting.com/expertise/servicenow/) - [Salesforce Solutions](https://www.vsoftconsulting.com/expertise/salesforce/) - [App Engineering](https://www.vsoftconsulting.com/expertise/application-engineering/) RESILIENT INFRASTRUCTURE - [Enterprise Connectivity](https://www.vsoftconsulting.com/expertise/enterprise-connectivity/) - [Electronic Security & AV](https://www.vsoftconsulting.com/expertise/electronic-security-av/) - [Managed IT Systems](https://www.vsoftconsulting.com/expertise/managed-it-systems/) TALENT & CAPACITY - [Managed Talent Pods](https://www.vsoftconsulting.com/expertise/managed-talent-pods/) - [Specialized Tech Staffing](https://www.vsoftconsulting.com/expertise/specialized-tech-staffing/) - [Workforce Advisory](https://www.vsoftconsulting.com/expertise/workforce-advisory/) INDUSTRIES - [Healthcare](https://www.vsoftconsulting.com/industries/healthcare/) - [BFSI](https://www.vsoftconsulting.com/industries/bfsi/) - [Retail & E-commerce](https://www.vsoftconsulting.com/industries/retail-ecommerce/) - [Manufacturing](https://www.vsoftconsulting.com/industries/manufacturing/) - [Education](https://www.vsoftconsulting.com/industries/education/) - [Government/Non-Profit](https://www.vsoftconsulting.com/industries/government-non-profit/) - [Media & Communications](https://www.vsoftconsulting.com/industries/media-communications/) - [Technology & Services](https://www.vsoftconsulting.com/industries/technology-services/) - [Real Estate](https://www.vsoftconsulting.com/industries/real-estate/) - [Automotive](https://www.vsoftconsulting.com/industries/automotive/) - [Energy & Utilities](https://www.vsoftconsulting.com/industries/energy-utilities/) - [Logistics & Supply Chain](https://www.vsoftconsulting.com/industries/logistics-supply-chain/) Accelerate AI-Led Modernization to Cut Cycle Time and Unlock ROI at Scale. 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[Blue Prism](https://www.vsoftconsulting.com/technologies/blueprism/) - More ###### Resources - [Blogs](https://blog.vsoftconsulting.com/blog) - [Press Releases](https://www.vsoftconsulting.com/v-soft-consulting-acquires-logisolve/) - [Knowledgebase](https://www.vsoftconsulting.com/knowledgebase/) [Talk to a Human](https://www.vsoftconsulting.com/contact/) ⌕ Search [Talk to a Human](https://www.vsoftconsulting.com/contact/) ![](https://blog.vsoftconsulting.com/hubfs/raw_assets/public/VSoft-Template-2026/blog-images/details-banner1200X600.png) [←   Explore all Blogs](https://blog.vsoftconsulting.com/blog) BLOG # How ServiceNow Chatbots for Your Slack Group Can Increase Productivity August 1, 2024 *Caitlin Soard* Share it on [![LinkedIn](https://blog.vsoftconsulting.com/hs-fs/hubfs/raw_assets/public/VSoft-Template-2026/blog-images/L-in.png?width=20&height=20&name=L-in.png)](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fblog.vsoftconsulting.com%2Fblog%2Fhow-servicenow-chatbots-for-your-slack-group-can-increase-productivity) [![Facebook](https://blog.vsoftconsulting.com/hubfs/raw_assets/public/VSoft-Template-2026/blog-images/Group%20184.svg)](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fblog.vsoftconsulting.com%2Fblog%2Fhow-servicenow-chatbots-for-your-slack-group-can-increase-productivity) [![Twitter](https://blog.vsoftconsulting.com/hubfs/raw_assets/public/VSoft-Template-2026/blog-images/Group%20185.svg)](https://twitter.com/intent/tweet?url=https%3A%2F%2Fblog.vsoftconsulting.com%2Fblog%2Fhow-servicenow-chatbots-for-your-slack-group-can-increase-productivity&text=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3EHow+ServiceNow+Chatbots+for+Your+Slack+Group+Can+Increase+Productivity%3C%2Fspan%3E) Slack is a powerful tool utilized by many companies to help their teams connect, chat, and stay organized during big projects. There are lots of instant messaging systems that can be used within organizations such as Skype or Outlook's messenger, but one defining feature of Slack is how easily it can be customized by users. ServiceNow has taken the tools offered by Slack and created chatbot apps that are drastically changing and improving how groups work together. ## Benefits of ServiceNow’s Chatbots ServiceNow chatbots work with multiple chat interfaces and can work outside of [ServiceNow applications](https://www.vsoftconsulting.com/servicenow/). Even though the bots work inside the ServiceNow portal, teams who use Slack or other enterprise chat communication tools benefit from them in the following ways: - Users don’t have to leave their current communication interface and log in to a different portal, navigate, and then raise tickets or ask for information. They can just use Slack to chat with a virtual agent that can take care of their needs. - There is no learning curve, so users can easily adopt changes. - All activities can happen through the same interface, which helps avoid complicated access and usability issues. - Admins can focus more on delivering services, instead of having to spend time training users on how to use the portal or where to find forms—the chatbot can answer those questions! - All the portal design difficulties become obsolete as users have a virtual assistant to guide them through the portal process. *Want to learn more? [Click and schedule](https://info.vsoftconsulting.com/free-servicenow-advice) a free session with one of our ServiceNow experts.* ## Other ServiceNow Integration Offerings [![Mobile slack chatbot](https://blog.vsoftconsulting.com/hs-fs/hubfs/AdobeStock_174895984.jpeg?width=770&name=AdobeStock_174895984.jpeg "Mobile slack chatbot")](https://blog.vsoftconsulting.com/blog/the-4-best-language-learning-chatbot-apps-of-2017) ServiceNow can do more than just integrate chatbots into your company’s Slack. You can also use ServiceNow integration within Slack to: - Share incidents between ServiceNow and Slack - Notify teams when a Knowledge base article is posted - Integrate JIRA - Use bots to Pull ServiceNow information into Slack ServiceNow is constantly finding new ways to use bots to improve the enterprise. ## Learn More About Chatbots Interested in diving deeper into the world of chatbots? Here are some articles that may interest you: - [4 of the Best Language-Learning Chatbot Apps of 2017](https://blog.vsoftconsulting.com/blog/the-4-best-language-learning-chatbot-apps-of-2017) - [Why Does Deep Learning Matter?](https://blog.vsoftconsulting.com/blog/why-does-deep-learning-matter) - [The Threat of Artificial Intelligence](https://blog.vsoftconsulting.com/blog/the-threat-of-artificial-intelligence) - [The History of Chatbots](https://blog.vsoftconsulting.com/blog/the-history-of-chatbots) If you’d like an in-depth guide on ServiceNow or chatbots, click here to speak with one of our ServiceNow experts. ##### Search Blogs Search [ServiceNow](https://blog.vsoftconsulting.com/blog/topic/servicenow) [Chatbots](https://blog.vsoftconsulting.com/blog/topic/chatbots) [Slack](https://blog.vsoftconsulting.com/blog/topic/slack) [ServiceNow](https://blog.vsoftconsulting.com/blog/topic/servicenow) [Technology](https://blog.vsoftconsulting.com/blog/topic/technology) 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