V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

208 N. Green Street, #302, Chicago, IL 60607

TOLL FREE: 844.425.8425

Madison, Wisconsin

2810 Crossroads Drive, Ste. 4000
Madison, WI 53718

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

Phone: 416.663.0900

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Noida, India

H-110 - Sector 63 ,
NOIDA , Gautham Budh Nagar ,
UP – 201301

How ServiceNow Chatbots for Your Slack Group Can Increase Productivity

Slack is a powerful tool utilized by many companies to help their teams connect, chat, and stay organized during big projects. There are lots of instant messaging systems that can be used within organizations such as Skype or Outlook’s messenger, but one defining feature of Slack is how easily it can be customized by users. ServiceNow has taken the tools offered by Slack and created chatbot apps that are drastically changing and improving how groups work together.

Benefits of ServiceNow’s Chatbots

ServiceNow chatbots work with multiple chat interfaces and can work outside of ServiceNow applications. Even though the bots work inside the ServiceNow portal, teams who use Slack or other enterprise chat communication tools benefit from them in the following ways:

  • Users don’t have to leave their current communication interface and log in to a different portal, navigate, and then raise tickets or ask for information. They can just use Slack to chat with a virtual agent that can take care of their needs.
  • There is no learning curve, so users can easily adopt changes.
  • All activities can happen through the same interface, which helps avoid complicated access and usability issues.
  • Admins can focus more on delivering services, instead of having to spend time training users on how to use the portal or where to find forms—the chatbot can answer those questions!
  • All the portal design difficulties become obsolete as users have a virtual assistant to guide them through the portal process.

Want to learn more? Click here to schedule a free session with one of our ServiceNow experts.

Other ServiceNow Integration Offerings

Mobile slack chatbot

ServiceNow can do more than just integrate chatbots into your company’s Slack. You can also use ServiceNow integration within Slack to:

  • Share incidents between ServiceNow and Slack
  • Notify teams when a Knowledge base article is posted
  • Integrate JIRA
  • Use bots to Pull ServiceNow information into Slack

ServiceNow is constantly finding new ways to use bots to improve the enterprise.

Learn More About Chatbots

Interested in diving deeper into the world of chatbots? Here are some articles that may interest you:

If you’d like an in-depth guide on ServiceNow or chatbots, click here to speak with one of our ServiceNow experts.

Topics: ServiceNow, Chatbots, Slack

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Chatbots for the Enterprise - Technical Guide