In today’s globalized business environment, offering better customer service stands out as the key competitive edge. In the era of consumerization and...
Service mapping is an important aspect of ServiceNow IT operational management (ITOM) process. Service mapping enables IT teams to optimize process...
It’s that time of year again- time to prepare for all the magic there is to learn at ServiceNow’s Knowledge19 Conference. With the universal goal of...
Companies have been struggling with legacy IT request management for years. In the era where automation is a must for enterprises, IT departments must...
Orchestration in ServiceNow is a powerful system for managing IT and business processes quickly and reliably by automating simple and complex tasks on...
Often times I get asked by customers, “Why do I need Performance Analytics (PA) when ServiceNow comes with plenty of reports?” It’s a fair question and...
Organizations are engaging ‘Data Scientists’ to work on the performance analytics manually to enhance service delivery efficiencies. To enhance service...
The ServiceNow SPM (formerly ITBM) is about managing IT-as-a-business on its own. Strategic utilization of the IT can help the business to achieve...
Witnessing the demand for speed, accuracy, and productivity in the overall service delivery process, intelligent automation is mandatory. To foster the...
In the era of digital customer service delivery processes, Service-as-an-Economy is driving the modern IT revolution. To help organizations better,...
