Often times I get asked by customers, “Why do I need Performance Analytics (PA) when ServiceNow comes with plenty of reports?” It’s a fair question and...
Organizations are engaging ‘Data Scientists’ to work on the performance analytics manually to enhance service delivery efficiencies. To enhance service...
The ServiceNow SPM (formerly ITBM) is about managing IT-as-a-business on its own. Strategic utilization of the IT can help the business to achieve...
Witnessing the demand for speed, accuracy, and productivity in the overall service delivery process, intelligent automation is mandatory. To foster the...
In the era of digital customer service delivery processes, Service-as-an-Economy is driving the modern IT revolution. To help organizations better,...
Imagine the time wasted in a single day with a manual reporting process for technicians- taking pictures of 10,000 and more items and sending SD cards to...
The modern IT revolution is driven by an as-a-service economy, where service delivery experience matters the most. ServiceNow is one of the top players in...
Having the opportunity to engage with the awesome attendees at ServiceNow’s Knowledge Conference is the highlight of our residency from May 7 to 10....
ServiceNow has been driving the service revolution through innovative service delivery solutions, which in turn increase operational efficiencies for...
Knowledge18 is a one-stop event at the intersection of now and next. It is the next installment of ServiceNow’s immense five-day conference with over 300...
