Companies have been struggling with legacy IT request management for years. In the era where automation is a must for enterprises, IT departments must...
Orchestration in ServiceNow is a powerful system for managing IT and business processes quickly and reliably by automating simple and complex tasks on...
Often times I get asked by customers, “Why do I need Performance Analytics (PA) when ServiceNow comes with plenty of reports?” It’s a fair question and...
There is a popular metaphor “data is the new oil,” which highlights the significance of data-driven decision-making. Today’s organizations are...
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The ServiceNow SPM (formerly ITBM) is about managing IT-as-a-business on its own. Strategic utilization of the IT can help the business to achieve...
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Witnessing the demand for speed, accuracy, and productivity in the overall service delivery process, intelligent automation is mandatory. To foster the...
In the era of digital customer service delivery processes, Service-as-an-Economy is driving the modern IT revolution. To help organizations better,...
Imagine the time wasted in a single day with a manual reporting process for technicians- taking pictures of 10,000 and more items and sending SD cards to...
The modern IT revolution is driven by an as-a-service economy, where service delivery experience matters the most. ServiceNow is one of the top players in...
Having the opportunity to engage with the awesome attendees at ServiceNow’s Knowledge Conference is the highlight of our residency from May 7 to 10....
