LOUISVILLE, KENTUCKY
ATLANTA, GEORGIA
CHICAGO, ILLINOIS
CINCINNATI, OHIO
DENVER, COLORADO
MADISON, WISCONSIN
RARITAN, NEW JERSEY
TORONTO, ONTARIO
BANGALORE, INDIA
HYDERABAD, INDIA

V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

311 South Wacker Dr. Suite #1710, Chicago, IL 60606

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middleton, WI 53562

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

Phone: 416.663.0900

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Bangalore, India

GINSERV, CA Site No 1, HAL
3rd Stage Behind Hotel Leela Palace
Kodihalli, Bangalore - 560008 India

Case Study: Replacing Legacy Systems with ServiceNow

ServiceNow is the industry leader for IT Service Management (ITSM). After listening to a V-Soft Labs' client share their struggles with disjointed, legacy systems and lack of efficiency in their IT processes, V-Soft automatically thought of the robust ServiceNow Platform to join and automate many of those processes. This project was a huge success for the client, saving them both time and resources. 

How ServiceNow Helps Software Companies

V-Soft Labs' client was a publicly-traded software company that is known for offering servers, applications, desktop virtualizations, networking services, SaaS products and cloud computing technologies. 

Before getting into the challenges the client was facing, it's important to understand what ServiceNow is. Broadly, ServiceNow offers "Everything as a Service" - not just a platform, not just a software, but a full ecosystem of workflow processes that can be automated in virtually every department of a business. For this case study specifically, the software company was struggling with the archaic process of their IT department.

Challenges of Legacy ITSM Tools

The software company was struggling with old systems that required many different tools to complete simple IT tasks, such as monitoring server statuses, submitting tickets and managing changes. 

Upgrading to the Now Platform

The V-Soft Labs' ServiceNow team replaced the systems the client was fighting with for years and implemented the Now Platform. The new solution could handle all the IT tasks on one, single platform, was now mobile-enabled, and automated many once manual processes.

The entire project provided a 50% reduction in expenses and 70% increase in efficiency. 

ServiceNow Consultation

Topics: ServiceNow, Legacy Modernization, ServiceNow ITSM, Video Blog

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