ServiceNow is the industry leader for IT Service Management (ITSM). After listening to a V-Soft Labs' client share their struggles with disjointed, legacy systems and lack of efficiency in their IT processes, V-Soft automatically thought of the robust ServiceNow Platform to join and automate many of those processes. This project was a huge success for the client, saving them both time and resources.
How ServiceNow Helps Software Companies
V-Soft Labs' client was a publicly-traded software company that is known for offering servers, applications, desktop virtualizations, networking services, SaaS products and cloud computing technologies.
Before getting into the challenges the client was facing, it's important to understand what ServiceNow is. Broadly, ServiceNow offers "Everything as a Service" - not just a platform, not just a software, but a full ecosystem of workflow processes that can be automated in virtually every department of a business. For this case study specifically, the software company was struggling with the archaic process of their IT department.
Challenges of Legacy ITSM Tools
The software company was struggling with old systems that required many different tools to complete simple IT tasks, such as monitoring server statuses, submitting tickets and managing changes.
Upgrading to the Now Platform
The V-Soft Labs' ServiceNow team replaced the systems the client was fighting with for years and implemented the Now Platform. The new solution could handle all the IT tasks on one, single platform, was now mobile-enabled, and automated many once manual processes.
The entire project provided a 50% reduction in expenses and 70% increase in efficiency.