Imagine wanting your business to succeed, and being given a plethora of avenues to make it happen. Your success is at the center of Knowledge18. Through this five-day conference, you are given the opportunity to discover new ways to discover your skills and benefit from the innovations impacting your industry. Knowledge18 goes beyond having a one-track agenda- transform you, your business and all that you see in your future work!

Information Technology

Digital transformation is never-ending and the pressure is on. Gain first-hand knowledge on how emerging technologies like artificial intelligence and machine learning can enable IT to knock out obstacles while you push forward to digital transformation. Knowledge18 is your go-to source to gain insight on where the industry is going – and to collaborate with experts who can assist you in achieving boundless IT.

Not everything in life is “one-size fits all” and IT is one of those things. Each session is carefully put together to gear focus on creating IT that’s more productive and effective than ever, providing you with five IT-specific attendee tracks:

• Modernize IT Service Management
• Eliminate Service Outages
• Get to Cloud Faster
• Run IT Like a Business
• Performance Analytics

Security

Your security journey must get away from the cookie cutter preventions. Chances are your threat prevention and detection tools are powerful, but how strong is your ability to respond? Knowledge18 gives you a chance to discover fresh ways to calculate and resolve security incidents, vulnerabilities and better managing techniques for your organization’s risk.

Allow yourself to get inspired and reconsider the possibilities of dramatic improvements to security response and risk management effectiveness by presentations from top global leaders.

With ServiceNow, AMP has achieved a 60% reduction in vulnerability response time.”

-Rahn Wakeley CISO, AMP

Human Resources

Minimizing work for you HR department and making your employees life easier is a common HR goal. Employees expect timely, personalized service from your HR department, amongst others. At Knowledge18, explore breakout sessions and hands-on labs with product experts and industry peers to discover how you can increase the efficiency of HR service delivery.

Here’s some reviving HR content on tap at Knowledge18:

• Establishing a best-in-class employee service center
• Modernizing enterprise onboarding and transitions for the digital age
• Designing the future employee service experience
• The essentials of effective case and knowledge management
• Improving employee engagement and productivity through HR metrics and KPIs

Customer Service

There’s no question that customer service is what drives the success of every business. Delivering amazing customer experience drives more consumers to come your way, and the experts at Knowledge18 can help you keep tunnel vision on your path to delivering connected, effortless, and proactive customer service. Every session and event is organized around one central hub to allow you to easily connect with ServiceNow customer service experts and peers.

To look at ways this Knowledge conference plans to improve Customer Service for your business, click here! 

Business Applications

Needing a game changer for you business? Intelligent applications are it! From building intelligent apps that optimize and transform your business, to assembly without writing a line of code, awesome user experience, and extending service management, you can find it all. Knowledge18 is your best chance to learn ways to power your digital transformation- displaying faster development, machine learning and consumer-like experiences you can’t resist.

Take a spin through our sessions for learning opportunities galore!

There’s tons of brilliant ways to discover how you can put IT in the driver’s seat to transform operations, increase efficiency, control costs, and drive more value for your business. Knowledge18 is the technology advancement conference of the year that’s not worth missing. Explore last year’s content for a better look at why Knowledge is truly and unmissable event.