V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

5215 Old Orchard Road Suite #950
Skokie, IL 60077

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middleton, WI 53562

TOLL FREE: 844.425.8425

Harrisburg, Pennsylvania

4813 Jonestown Road Suite #103
Harrisburg, PA 17109

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Email: sales@vsoftinfrastructure.com
Phone: 513.771.0050

Toronto, Canada

1280 Finch ave w suite 312 toronto, Ontario M3J3K6

TOLL FREE: 844.425.8425

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Bangalore, India

3rd Stage Behind Hotel Leela Palace
Kodihalli, Bangalore - 560008 India

What is the ServiceNow Knowledge18 Conference All About?

Knowledge18 in Las Vegas, Nevada

With the universal goal of success in mind, ServiceNow has constructed one of the largest learning and networking opportunities you’ll find. With over 300 breakout sessions, more than 120 hands-on labs, and 85% customer-led sessions, there is no question that you will gain every aspect of business, technology and customer service skills necessary to lead your company to lasting success.

Imagine wanting your business to succeed, and being given a plethora of avenues to make it happen. Your success is at the center of Knowledge18. Through this five-day conference, you are given the opportunity to discover new ways to discover your skills and benefit from the innovations impacting your industry. Knowledge18 goes beyond having a one-track agenda- transform you, your business and all that you see in your future work!

Information Technology

Digital transformation is never-ending and the pressure is on. Gain first-hand knowledge on how emerging technologies like artificial intelligence and machine learning can enable IT to knock out obstacles while you push forward to digital transformation. Knowledge18 is your go-to source to gain insight on where the industry is going – and to collaborate with experts who can assist you in achieving boundless IT.

Not everything in life is “one-size fits all” and IT is one of those things. Each session is carefully put together to gear focus on creating IT that’s more productive and effective than ever, providing you with five IT-specific attendee tracks:

  • Modernize IT Service Management
  • Eliminate Service Outages
  • Get to Cloud Faster
  • Run IT Like a Business
  • Performance Analytics


Your security journey must get away from the cookie cutter preventions. Chances are your threat prevention and detection tools are powerful, but how strong is your ability to respond? Knowledge18 gives you a chance to discover fresh ways to calculate and resolve security incidents, vulnerabilities and better managing techniques for your organization’s risk.

Allow yourself to get inspired and reconsider the possibilities of dramatic improvements to security response and risk management effectiveness by presentations from top global leaders.

With ServiceNow, AMP has achieved a 60% reduction in vulnerability response time.”

-Rahn Wakeley CISO, AMP


Human Resources

Minimizing work for you HR department and making your employees life easier is a common HR goal. Employees expect timely, personalized service from your HR department, amongst others. At Knowledge18, explore breakout sessions and hands-on labs with product experts and industry peers to discover how you can increase the efficiency of HR service delivery.

Here’s some reviving HR content on tap at Knowledge18:

  • Establishing a best-in-class employee service center
  • Modernizing enterprise onboarding and transitions for the digital age
  • Designing the future employee service experience
  • The essentials of effective case and knowledge management
  • Improving employee engagement and productivity through HR metrics and KPIs

Knowledge18 ServiceNow Confeence Dates

Customer Service

There’s no question that customer service is what drives the success of every business. Delivering amazing customer experience drives more consumers to come your way, and the experts at Knowledge18 can help you keep tunnel vision on your path to delivering connected, effortless, and proactive customer service. Every session and event is organized around one central hub to allow you to easily connect with ServiceNow customer service experts and peers.

To look at ways this Knowledge conference plans to improve Customer Service for your business, click here

Business Applications

Needing a game changer for you business? Intelligent applications are it! From building intelligent apps that optimize and transform your business, to assembly without writing a line of code, awesome user experience, and extending service management, you can find it all. Knowledge18 is your best chance to learn ways to power your digital transformation- displaying faster development, machine learning and consumer-like experiences you can’t resist.

Take a spin through our sessions for learning opportunities galore!

There’s tons of brilliant ways to discover how you can put IT in the driver’s seat to transform operations, increase efficiency, control costs, and drive more value for your business. Knowledge18 is the technology advancement conference of the year that’s not worth missing. Explore last year’s content for a better look at why Knowledgeis truly and unmissable event.

 Free ServiceNow Consultation

Topics: knowledge18, ServiceNow

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