Organizations are adopting automation for a variety of business processes. Platforms leading the business transformation game, such as ServiceNow, are quick to add key automation solution integrations. The ServiceNow UiPath integration is one such innovative partnership. Let’s unveil the UiPath integration with ServiceNow and its features.
What is UiPath?
UiPath is a leading Robotic Process Automation (RPA) platform and is a popular integration with ServiceNow. Here are some UiPath features, which makes it a great choice for automation-based projects.
Benefits of UiPath
UiPath streamlines and automates processes, and allows businesses to track, analyze, and manage the overall automation program's performance. UiPath is a cost-effective platform that leverages the existing system to reduce disorganization. UiPath robots execute various processes, tasks, operations, and maintenance logs to keep systems up-to-date. With all the automation and bots working to execute processes, UiPath saves a lot of time.
Improves Employee Experience
Automation plays a vital role in improving the employee experience and freeing employees from time-consuming tasks. UiPath automates tiring, time-intensive tasks with the help of RPA to improve the employee experience. This allows employees to focus on more essential tasks where human intervention is required. UiPath also supports customer care teams by reducing call volume by up to 50%.
In globalization, compliance is essential for all companies, and UiPath follows all the protocols to ensure compliance. It handles and reduces legal issues for better business operations. UiPath's interactive dashboard handles all the processes which involve data transfer, invoice processing, purchasing order issuing, etc., to ensure all rules are being followed.
Improves Customer Experience
UiPath enables customer care centers to automate the entire customer service process. It improves the speed and quality of responses and helps boost self-service and chat options to offer a better experience to customers. It supports omnichannel communication, giving customers the freedom to connect with customer care teams from different channels.
UiPath integrated with ServiceNow can help organizations enrich their workflow and testing processes using automation. This integration also expands the automation capabilities of ServiceNow. UiPath and ServiceNow together enable organizations to operate proactively and improve their business performance.
ServiceNow test management helps enterprises deliver software products and applications efficiently. It reduces the number of defects, manages, and streamlines testing processes for the testing and management teams. On the other hand, UiPath test management allows ServiceNow customers to test and implement new workflows. Both ServiceNow and UiPath test managers define and plan to meet a system’s requirement and analyze the results.
Key Features of the UiPath-ServiceNow Integration
Here are some of the key features of the UiPath task manager that integrates with ServiceNow:
- Automates ServiceNow test cases directly using UiPath Studio Pro
- UiPath Orchestrator tracks progress, and uploads results of automated tests
- Provides detailed results of test runs, including analysis of bot performance
- Reduce risks and downtime with UiPath RPA testing
UiPath test managers also allow organizations to automate ServiceNow tests to improve their testing portfolio. UiPath's enterprise-level automation capabilities help organizations achieve digital transformation.